Privacy Policy

1. Who We Are

TCHESUS (“we”, “us”, “our”) operates tchesus.com, a premium faith-based merchandise store offering custom Bibles, apparel, and accessories. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from our website.

2. Information We Collect

We collect information you provide directly to us, including:

• Account & Order Information: Name, email address, billing and shipping address, phone number, and payment details (processed securely via WooPayments/Stripe — we never store full card numbers).
• Custom Bible Personalization: Recipient name, dedication message, and favourite Bible verse you provide during the Custom Bible Builder process.
• Communication: Messages, feedback, or enquiries you send us via email or contact forms.
• Automatically Collected: IP address, browser type, device information, pages visited, and cookies (see Section 6).

3. How We Use Your Information

• Process and fulfil your orders, including custom Bible printing through our print-on-demand partner (Lulu).
• Send order confirmations, shipping updates, and receipts.
• Respond to enquiries and provide customer support.
• Improve our website, products, and services.
• Send marketing communications (only if you've opted in; you can unsubscribe at any time).
• Comply with legal obligations.

4. Sharing Your Information

We do not sell your personal information. We may share it with:

• Payment Processors: Stripe / WooPayments for secure transaction processing.
• Print Partners: Lulu Press for manufacturing and fulfilment of custom Bibles.
• Shipping Carriers: Australia Post, DHL, and other carriers as needed.
• Service Providers: Hosting, analytics, and email platforms that help us operate our website (all bound by confidentiality agreements).
• Legal Requirements: When required by law or to protect our rights.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including for legal and accounting requirements. Order data is typically retained for 7 years. You may request deletion of your account and personal data at any time by contacting us.

6. Cookies

We use essential cookies to enable core functionality (shopping cart, session management). We may also use analytics cookies (e.g. Google Analytics) to understand how visitors use our site. You can control cookie preferences through your browser settings.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your personal data.
• Opt out of marketing communications at any time.
• Lodge a complaint with a data protection authority.

To exercise these rights, contact us at support@tchesus.com.

8. Security

We implement industry-standard security measures including SSL encryption, secure payment processing via Stripe, and restricted access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our website after changes constitutes acceptance.

10. Contact Us

If you have questions about this Privacy Policy, please contact: