Legal
Shipping Policy
Last updated: April 2026
1. Processing Time
All orders are processed within 1–3 business days of payment confirmation (Monday–Friday, excluding Australian public holidays). You will receive a confirmation email with your order details.
Custom Bible orders require an additional 5–10 business days for print-on-demand production before shipping. Total delivery time for custom Bibles is typically 7–14 business days.
2. Australian Shipping
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard (orders over $50) | 2–5 business days | FREE |
| Standard (orders under $50) | 2–5 business days | $9.95 |
| Express | 1–2 business days | $14.95 |
3. International Shipping
We ship to selected international destinations. International shipping rates and delivery times are calculated at checkout based on your location.
| Region | Estimated Delivery | Starting From |
|---|---|---|
| New Zealand | 5–10 business days | $12.95 |
| United States & Canada | 10–20 business days | $24.95 |
| United Kingdom & Europe | 10–20 business days | $24.95 |
| Rest of World | 15–30 business days | $29.95 |
* International customers are responsible for any customs duties, import taxes, or fees imposed by their country. These charges are not included in our shipping cost.
4. Tracking Your Order
Once your order ships, you will receive an email with a tracking number. You can use this to track your delivery via the carrier's website. Tracking may take 24 hours to become active after the shipping label is created.
5. Delayed or Lost Shipments
If your order has not arrived within the expected timeframe, please first check the tracking information. If the tracking shows no movement for more than 5 business days, or if your order is more than 2 weeks overdue, please contact us at support@tchesus.com and we will investigate with the carrier.
6. Incorrect Addresses
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error in your shipping address, contact us immediately at support@tchesus.com. We can only amend addresses before the order has been dispatched.